{"id":2667,"date":"2025-12-11T14:16:59","date_gmt":"2025-12-11T14:16:59","guid":{"rendered":"https:\/\/mtsgreenai.com\/?page_id=2667"},"modified":"2026-04-29T07:48:38","modified_gmt":"2026-04-29T07:48:38","slug":"shipping-policy","status":"publish","type":"page","link":"https:\/\/mtsgreenai.com\/?page_id=2667","title":{"rendered":"Shipping, Delivery &amp; Return Policy"},"content":{"rendered":"\n<p class=\"has-black-color has-text-color has-link-color has-medium-font-size wp-elements-56a9cbeb2270b05a6e23583bf6e6d973 wp-block-paragraph\"><strong>Shipping &amp; Delivery<\/strong><\/p>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-8b48d270640e074c130b024cfabf5e7a wp-block-paragraph\">All products are fulfilled directly from our partner manufacturer\u2019s warehouse.<\/p>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-0eb035a0a3634115659cbad66ea6231c wp-block-paragraph\"><strong>Estimated delivery timeline:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list has-black-color has-text-color has-link-color wp-elements-554a66e0b4506b8a1ce011030464cb8f\">\n<li class=\"has-black-color has-text-color has-link-color wp-elements-4053e8da3989285f9c4328c537a19138\">7 to 14 working days (depending on order and logistics)<\/li>\n<\/ul>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-ed4c8c99b6361b08c3b42d073b723a7d wp-block-paragraph\">Delays may occur due to customs clearance or unforeseen logistics issues. Customers will be informed accordingly.<\/p>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-faef57d55f8e1bbfe34be9166ef247b0 wp-block-paragraph\"><strong>Processing Time<\/strong>:<\/p>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-59d4eaedbd35e2ad9a2a058c042d4309 wp-block-paragraph\">Once we receive an order, we will process your order the next business day. <\/p>\n\n\n\n<h2 class=\"wp-block-heading has-black-color has-text-color has-link-color has-medium-font-size wp-elements-86a91f846590fd72021c84bfe9f7aacc\">Shipping Partners<\/h2>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-59d3e5c641b030a8d07047ee647792c2 wp-block-paragraph\">For local address in Malaysia, we use Standard Shipping, and we\u2019ll provide a tracking number upon availability so that you can estimate the arrival date and time. MTS Green Technology has the final and absolute right to decide the courier option.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-black-color has-text-color has-link-color has-medium-font-size wp-elements-c1431469930a5638f0d4575cf7849548\">Return Policy<\/h2>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-ec132f51dd30272f8a6b6191da1c9336 wp-block-paragraph\">We accept refund or replacement under the following conditions:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-black-color has-text-color has-link-color wp-elements-252367f04fd3e368635cd84cdad6f0d4\">Product received is damaged<\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-3a46000e9e992dfe62ac2072001682e6\">Incorrect item delivered<\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-dac242f858ff92cac0d9c1bf222a5c02\">Product has manufacturing defect<\/li>\n<\/ul>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-9b894df05b69bb7f84f21808db992a8a wp-block-paragraph\">Conditions:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-black-color has-text-color has-link-color wp-elements-d0d27cebf7bbf171cf61390c8e0a44d4\">Request must be made within 3\u20135 working days upon receiving item<\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-c1f128aadafe9abbdc3a4fbbc95e972b\">Proof (photos\/videos) must be provided<\/li>\n<\/ul>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-fa7270f1afeb800ce971f49195308740 wp-block-paragraph\">Refund Process:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-black-color has-text-color has-link-color wp-elements-723bd69bee6be9e431ef9e5a848779b2\">Approved refunds will be processed within 7\u201314 working days<\/li>\n<\/ul>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-8e925f4762c65512bcb4170aff719a1e wp-block-paragraph\">Non-refundable cases:<\/p>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-fd25f66a57f47a690bffbd6b7f75b3a9 wp-block-paragraph\">Incorrect order by customer<\/p>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-10f37ecbd32fec4c8f15fce8065527cc wp-block-paragraph\">Change of mind<\/p>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-bc190f6262c108906bf91bb0c51d7ea5 wp-block-paragraph\">We accept returns only for products that are unused, in their original packaging, and in the same condition as they were received. All shipping costs shall be paid by the customers prior to returns of products after approval.<\/p>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-84b190859b3a6ec03e8a02cf931a09e1 wp-block-paragraph\">\u200b<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Shipping &amp; Delivery All products are fulfilled directly from our partner manufacturer\u2019s warehouse. Estimated delivery timeline: Delays may occur due to customs clearance or unforeseen&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2667","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/mtsgreenai.com\/index.php?rest_route=\/wp\/v2\/pages\/2667","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mtsgreenai.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mtsgreenai.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mtsgreenai.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mtsgreenai.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2667"}],"version-history":[{"count":21,"href":"https:\/\/mtsgreenai.com\/index.php?rest_route=\/wp\/v2\/pages\/2667\/revisions"}],"predecessor-version":[{"id":3700,"href":"https:\/\/mtsgreenai.com\/index.php?rest_route=\/wp\/v2\/pages\/2667\/revisions\/3700"}],"wp:attachment":[{"href":"https:\/\/mtsgreenai.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2667"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}