{"id":2667,"date":"2025-12-11T14:16:59","date_gmt":"2025-12-11T14:16:59","guid":{"rendered":"https:\/\/mtsgreenai.com\/?page_id=2667"},"modified":"2026-04-29T07:48:38","modified_gmt":"2026-04-29T07:48:38","slug":"shipping-policy","status":"publish","type":"page","link":"https:\/\/mtsgreenai.com\/?page_id=2667","title":{"rendered":"Shipping, Delivery &amp; Return Policy"},"content":{"rendered":"\n<p class=\"has-black-color has-text-color has-link-color has-medium-font-size wp-elements-1 wp-block-paragraph\"><strong>Shipping &amp; Delivery<\/strong><\/p>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-2 wp-block-paragraph\">All products are fulfilled directly from our partner manufacturer\u2019s warehouse.<\/p>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-3 wp-block-paragraph\"><strong>Estimated delivery timeline:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list has-black-color has-text-color has-link-color wp-elements-4\">\n<li class=\"has-black-color has-text-color has-link-color wp-elements-5\">7 to 14 working days (depending on order and logistics)<\/li>\n<\/ul>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-6 wp-block-paragraph\">Delays may occur due to customs clearance or unforeseen logistics issues. Customers will be informed accordingly.<\/p>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-7 wp-block-paragraph\"><strong>Processing Time<\/strong>:<\/p>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-8 wp-block-paragraph\">Once we receive an order, we will process your order the next business day. <\/p>\n\n\n\n<h2 class=\"wp-block-heading has-black-color has-text-color has-link-color has-medium-font-size wp-elements-9\">Shipping Partners<\/h2>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-10 wp-block-paragraph\">For local address in Malaysia, we use Standard Shipping, and we\u2019ll provide a tracking number upon availability so that you can estimate the arrival date and time. MTS Green Technology has the final and absolute right to decide the courier option.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-black-color has-text-color has-link-color has-medium-font-size wp-elements-11\">Return Policy<\/h2>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-12 wp-block-paragraph\">We accept refund or replacement under the following conditions:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-black-color has-text-color has-link-color wp-elements-13\">Product received is damaged<\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-14\">Incorrect item delivered<\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-15\">Product has manufacturing defect<\/li>\n<\/ul>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-16 wp-block-paragraph\">Conditions:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-black-color has-text-color has-link-color wp-elements-17\">Request must be made within 3\u20135 working days upon receiving item<\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-18\">Proof (photos\/videos) must be provided<\/li>\n<\/ul>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-19 wp-block-paragraph\">Refund Process:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-black-color has-text-color has-link-color wp-elements-20\">Approved refunds will be processed within 7\u201314 working days<\/li>\n<\/ul>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-21 wp-block-paragraph\">Non-refundable cases:<\/p>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-22 wp-block-paragraph\">Incorrect order by customer<\/p>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-23 wp-block-paragraph\">Change of mind<\/p>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-24 wp-block-paragraph\">We accept returns only for products that are unused, in their original packaging, and in the same condition as they were received. All shipping costs shall be paid by the customers prior to returns of products after approval.<\/p>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-25 wp-block-paragraph\">\u200b<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Shipping &amp; Delivery All products are fulfilled directly from our partner manufacturer\u2019s warehouse. Estimated delivery timeline: Delays may occur due to customs clearance or unforeseen&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2667","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/mtsgreenai.com\/index.php?rest_route=\/wp\/v2\/pages\/2667","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mtsgreenai.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mtsgreenai.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mtsgreenai.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mtsgreenai.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2667"}],"version-history":[{"count":21,"href":"https:\/\/mtsgreenai.com\/index.php?rest_route=\/wp\/v2\/pages\/2667\/revisions"}],"predecessor-version":[{"id":3700,"href":"https:\/\/mtsgreenai.com\/index.php?rest_route=\/wp\/v2\/pages\/2667\/revisions\/3700"}],"wp:attachment":[{"href":"https:\/\/mtsgreenai.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2667"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}